Economic of the Airline Industry Essay Example | Topics and Well Written Essays - 2000 words

Economic of the Airline Industry - Essay Example Changes in investment activity, employment, and prices may be a recurring and frequent manifestation of economic development in a competitive and dynamic economy. Kanter (1995:71) on his work of "Mastering Change" argues that success in the present day business is not for those companies that re-engineer the way they do things, or for those fixing the past. According to Kanter (1995) such an action will not constitute an adequate response. This is so because success is based on an organisation's ability to create, rather than predict the future by developing those products that will literally transform the way the world thinks and view it self and the needs (Kanter 1995:71). This report looks at the industry environment of the airline industry, the microenvironment, and the global environment. This report draws primarily on Porter's interpretation of the literature on industrial organization economics to identify competitive forces. The central theme in the paper is that, if an airline company is to survive and prosper, its management must understand the implications that environmental forces have for strategic opportunities and threats. Focus on the paper is on the determinants of demand of air travel. The paper also looks at the nature of competition of the low airline industry. According to Jayathi (2005), competition in the airline industry has been fierce since the industry was deregulated in 1978. Under the believe that through deregulation more competition would improve efficiency and reduce prices and bring overall benefits to the consumer. Jayathi (2005), postulates that, while practices like monopolies, cartels, price discrimination, are considered inefficient allocation of resources in other industries, it can actually be beneficial in the case of the airline industry in bringing about an efficient equilibrium (Jayathi 2005). All things being equal, the demand of air travel will be affected by a number of important change drivers. Using Porters five forces and the PESTLE framework the factors affecting the demand for air travels will be explained inline with the demand and supply graph. Figure 1 and Two According to Johnson et al (2005), in the macroeconomic environment changes in the growth rate of the economy, interest rates, currency exchange rates, and inflation rates are all major determinants of the overall level of demand. Adverse changes in any of these can threaten profitability in an industry. For example, Johnson et al. (2005) states that a fall in the interest rate will increase consumers desire to borrow , and consequently more financing options for air travel. Where interest rates are high, this will affect the airline industry negatively. From Figure one above, an increase in the prices of air fare tickets from D1 to D2 increases demand for air travels from Q1 to Q3. In addition, the PESTLE model further refers to technological factors as important change drivers in determining demand in the airline industry. In the post-World War II period, the pace of technological change has accelerated, unleashing a perennial gale of creative destruction (Johnson et al 2005). Technological change can make established products obsolescent overnight, but at the same time, it can create new products and processes. Thus technological cha

Chapter Summarize Essay Example | Topics and Well Written Essays - 250 words

Chapter Summarize - Essay Example The healthcare professional must bring about a consistency between their commitment and actions. This will inculcate in the patient a feeling of trust. Each and every member of the team must perform with the same level of integrity. Individualizing your approach- The professional should first understand the approach and then act according to the situation. Instead of being a slave to the clock he should be flexible enough to treat the patient according to the situation. The practitioner should resist adopting a short-cut and if it is really needed, then a thorough explanation should be given to the patient. Also the waiting patients should be treated appropriately so that they don’t lose confidence. Little things mean a lot – Practitioner’s individualized attention on a patient even on small issues can build a strong professional bond. These may include making a patient comfortable hygienically (providing with a tissue or a glass of water when in need) , remember ing patient’s interests (movies, matches etc.) or expanding patient’s awareness (making a patient feel close to home ). Responding to gifts- Patients and their respective family members often offer gifts to healthcare professionals. This creates a dilemma for these professionals , whether to accept them or not. Before deciding doctors should consider the monetary value, patient’s intention , nature of professional closeness .

Assignment Essay Example for Free

Assignment Essay 1) By creating a new position between the CEO and the location managers the position can deal with the day to day tasks and operations needed for the store to operate properly. This will allow Dalman and Lei to spend less time assisting the location managers. By Dalman and Lei efficiently delegating the work, they will be able to spend more time on the strategic aspect of building and growing the business. 2) Both hiring within as well as seeking someone from the outside have their advantages and disadvantages. By hiring within the person who moves up is already working for the company as well as be familiar with some the needs and goals of the business. The negative aspect of hiring within would be possible issue with jealousy among co-workers. The advantage to hiring from outside you get the advantage of a fresh set of eyes coming in and seeing things from different perspectives. The disadvantage would be that they would not be familiar with the company and how it works. 3) Both Dalman and Lei should make the decisions. As the owners of the business they should be the ones deciding how they want their business ran. Dalman is currently playing and active role in this position as is, this should help them determine what they may want to change about how it is currently being ran. This would allow for a nice transition in to the change. Weather Dalman and Lei decide to hire from within in or find someone from the outside; it should be a joint decision that takes the growth of the business into full consideration when making the choice. 4) The levels of authority that Sandwich Blitz Inc have including the new position would be: CEO, CFO, Staff accountant, Operation manager, Site Managers, Team supervisor, Customer associate.

The Interpersonal Relationships On Customer Satisfaction Commerce Essay

The Interpersonal Relationships On Customer Satisfaction Commerce Essay Organisations today operate within a large competitive market so in order to maintain their current customers and gain further customers they must make their organisation attractive. Therefore they should focus on customer loyalty and the importance it plays within the organisation so creating and ensuring customer satisfaction is a very important factor. The general intention of this article is to explore the role played by interpersonal- relayed factors in gaining and developing customer loyalty to the company. Throughout the article we get to know how interpersonal relationships play a part in building customer loyalty and satisfaction towards the firm. We are able to appreciate the difference between customer-and-employee, and employee-and-employee relationships, and the impact they subsequently have on the organisation, both advantageous and otherwise. The customer-and-employee relationship is shown in the article to make a positive input to the firm, as interaction between the front line workers and the customer creates an overall perception of quality provided by the service provider. The article suggests that the social bonding between customer and employee makes the customer more committed and trust worthy of the firm, and consequently more loyal. It emphasises the importance of sales force skills and behaviour in gaining customer trust and developing long term buyer- seller relationships. This will not only develop the customers relationship with the employee but also with the firm thus achieving positive results. The article also highlights reasons why this relationship could have a negative effect on the firm, as the customers would become too loyal to the front line workers. This would have an impact when the employee left the firm as the customer would follow that employee or find another firm, as the relationship the customer had was directly loyal only to the employee. The other relationship which is portrayed within the article is customer-to-customer, which is said to contribute to the development of transactional satisfaction. This also plays a part in the development of long term relations within a firm, by their contact and interaction. Creating a strong bond, customers may interact at a regular basis and remain within their group of friends, this plays a positive effect on the intentional service. But again, same as the customer- to employee relationship, if one of the group of friends leave, they would follow and break their loyalty with that firm. This is a short summary of the main points in the article. It shows that customer satisfaction is a fundamental driver towards loyalty in the service market, and that monitoring the customers satisfaction levels should be a high priority for the service managers. There are tables within the article that help the ideas become clear about the impact of relationships on an organisation. Also the article points out how customer and employee relationships could be improved in order to be even more effective by such methods as personnel selection of front line workers, training to increase relation skills, reward systems based on fostering customer satisfaction and loyalty, and attention being paid to the design of facilities and layouts to develop the interaction between front line workers and customers. But on the other hand nothing can control the risk of a strong social link developing, thus the risk of losing the customers. Therefore it is also important to concentrate on employee sat isfaction in order to reduce turnover levels. Why I chose the article? I chose this article as I was intrigued as to how different relationships affect the customers perception of the company. As this article puts theory into practise we can see the effect it has on the firm. It is set on results collected within a gymnasium. It is interesting to get to know how the firm builds on social bonding with the customers, where the front line workers build friendships and get to know each other on a social basis. In return they gain each others trust and commitment hence the customer is not only loyal to the firm but also to the employee. This shows that customer service must be of a high standard within this particular firm, and I can imagine plays an important role in other organisations too. It contributes to the understanding of the customers and thereby maintains their loyalty. The essence of a salesmanship is the development of a social exchange relationship with buyers, such that economics and social benefits of mutual value can be traded (Tarn and Wong, 2001) The relationship creates a positive impact on the firm, both economically and sociably, and in return this makes customers loyal. Not only does the article show positive outcomes of the relationship, it also shows that problems can occur, thus making it realistic to read. Relationships can have a great impact on the social benefits of the firm, but can also backfire through employee loyalty rather than firm loyalty. Therefore, as shown in the article, if an employee would leave the firm the customer would follow them, as they have created a strong bond. This is interesting to know as it shows how relationships can have a beneficial impact on an organisation, but on the other hand can also be detrimental. This shows the dynamic effect a relationship plays on the firm, therefore firms must handle these situations very carefully and try to overcome the problem by making not only the customers satisfied with the firm but also the employees as well. The article shows that the firm has sat isfied customers as they have fixed membership fees, which they pay for frequent use of the service. But on the other hand it states in the article they found that, †¦the link between social benefits (which require the existence of a friendship relationship between a front- line employee) and the share of purchase in the point of sale is fully mediated by the overall customer satisfaction with the store (Reynolds and Beatty, 1999) This shows the importance of the customer satisfaction levels which generate their loyalty towards the firm. Important to always improve the firm by keeping up with the environmental changes within the industry which plays a competitive role against firms, where each tries to keep their existing customers and gain new ones by making sure they offer the best satisfaction levels of service and thereby enhance their loyalty. The articles role in marketing. Reading this article has enhanced my understanding of the importance that interpersonal relationships play within an organisation in relation to the satisfaction and loyalty of the customer. It has shown that marketing can be put into a very complex situation by the different environmental factors within the organisation and that customers change their way of living according to current trends in the market. The different relationships which develop within the firm have different effects on the performance of the company, which has been discussed within the article. Other authors such as Bolton and Lemon (1999) have likewise said:- Firms seek ways to manage customer relationship over the long term, understanding the dynamics of the service provider- customer relationship becomes a key priority. They believe that the customer relationship should be an important aspect for the organisation to develop and manage correctly in order to gain the best customer loyalty and create the best satisfaction standards. The organisation should understand how customers use the information and experience in deciding their level of usage, which inspires the organisation to use interpersonal relationships. This is especially important in service industries, Companies have begun to embrace the concept of customer life time value (CLV) and have begun moving towards devoting more dedicated resources such as formal and informal selling teams, to manage these precious customer relationships (Jones, E et all. 2005) This highlights the fact that customer satisfaction is important to maintain as it would also contribute to a positive word of mouth for free advertising for the firm, as the relationship which is established between the firm and its customer is critical its survival and success. The other important factor within relationship is communication between the customers and employees to enhance their understanding, Effective communication is seen in employees collaborating, interacting, and engaging with others in ways which help them understand the importance and meaning of that engagement, (Pace, R et all. 1989) This enhances my understanding again of the pressures which are placed on the organisation by dynamic competition, therefore creating a strong relationship with customers can play a very effective and positive role in the organisation. They affect the customers attitude positively towards the organisation, and the reliability and validity of the organisations performance. This is agreed by another author, Buendapudi and Berry (1997), the importance of interrelationship within a firm, they stated that, Relationship marketing has also expanded beyond its initial conceptualisation as a firms efforts to attract maintain and enhance relationships with its customers. This shows the importance of an organisation maintaining a strong relationship with its customers, and the best way of creating that bond is through the front line workers and the customers. This has been called a social bond within the article. It generates the organisations awareness of what the customers want to gain from the organisation and how it should be developed by more knowledge and understanding of the customers needs. This will give the organisation a strategic advantage within the market place. The customer- orientated firm is committed to relationship marketing and employees work together to solve customer problems. Employees morale is a critical success factor in the customer- orientated company, especially for employees who deliver some aspect of a products service bundle (Beatty et all. 1996) This shows that the organisations true mission is to establish an environment that creates value for the customer, employee and the investors. Therefore the importance of the orientation working within any organisation is the importance that the managers must be committed not only to the employees but also to their customers. This would therefore generate relationships within the organisation, and enhance interaction, which is a key variable to maintain the customers. Again this shows the advantage and importance of establishing a strong relationship with customers. The article also showed me that there are disadvantages in creating these strong bonds with customers and employees, and that they could have a negative economic effect on the organisation. If the employee decides to leave the organisation the customer might follow, as they have developed a customer and employee loyalty, not firm loyalty. This is also shown in research that Beatty, Mayer, Reynolds and Lee, (1996) undertook within sales, as they found that organisations lost their customers as they followed an associate who went to work for a competing organisation. The trust and honest relationship the customer had built with the employees within the firm had led the customer to depend on their Sales Assistant, which is a huge disadvantage for the company if the employee left, Firms engaging in relationship selling as a key strategy need to develop and implement specific policies and programs aimed at retaining their customers when successful relationship- building Sales Assistance choose to leave the firm. The strength of a relationship can be very powerful and create difficulties for an organisation to maintain their customers once an employee leaves. Further research is needed within this field, and also the issue of customers ability to maintain a relationship, either with a firm or employee. Not only does the fact that an employee leaving the company may remove the customers loyalty from the firm, but there are other factors that werent included in the article. The behaviour of another customer will affect another customers experience within an organisation. For example Grove and Fisk (1997) found that, standing in line is a serious challenge for many people, extended waits that often accompany many service encounters can put people in a bad mood, tempers can flare and disruptive behaviour can result. This could have a huge impact on a customers attitude towards the firm. But satisfying all customers is impossible as everyone has a different idea regarding what is appropriate in any situation. Therefore in this particular situation line managers were suggested to entertain customers while queuing to ensure that problems among customers didnt occur. To help recover from difficult situations such as these and to stabilise relationships, †¦ recruitment, subsequent training and appraisal methods should also be focused on the service works customer orientation (Bove et all, 2000). This brings together all the different ideas I have developed and understood about how important relationships can be within an organisation, but yet again, on the other hand, a disadvantage.

The Equal Rights Amendment Essay -- Women Feminism Equality Essays

The Equal Rights Amendment "Equality of rights under the law shall not be denied or abridged by the United States or by any state on account of sex."   Ã‚  Ã‚  Ã‚  Ã‚  In 1923, this statement was admitted to Congress under the Equal Rights Amendment (ERA). The ERA was a proposed amendment to the United States Constitution granting equality between men and women under the law. If the Era was passed, it would have made unconstitutional any laws that grant one sex different rights than the other. However, in the 1970s, the Era was not passed, and therefore did not become law.   Ã‚  Ã‚  Ã‚  Ã‚  The idea for an equal rights amendment first became acknowledged in the early part of the twentieth century. In 1916, Alice Paul founded the National Women's party (NWP), a political party dedicated to establishing equal rights for women. Traditionally, women were viewed as weaker and inferior to men. The purpose of the ERA was to prohibit any person from acting on this belief. Alice Paul viewed that equality under the law was the foundation essential to full equality for women.   Ã‚  Ã‚  Ã‚  Ã‚  In November of 1922, the NWP voted to work for a federal amendment that could guarantee women's equal rights regardless of legislatures' indecisions. The NWP had 400 women lobbying for equality.   Ã‚  Ã‚  Ã‚  Ã‚  Despite strong opposition by some women and men, the NWP introduced and Equal Rights Amendment to the United States Constitution in 1923. In order to become law, the amendment needed a two-thirds vote in both houses of the congress of the United States, or a supporting petition of two-thirds of the state legislatures. Then the amendment would have required ratification by three-fourths of the states. However, it failed to get the two-thirds majority required to move onto the states for approval. The proposed amendment also failed in following sessions until 1972, when it won a majority vote in Congress. The main objectives of the women's movement included equal pay for equal work, federal support for day-care centers, recognition of lesbian rights, continued legalization of abortion, and the focus of serious attention on the problems of rape, wife and child beating, and discrimination against older and minority women. The ERA would have addressed all of these issues if it were passed.   Ã‚  Ã‚  Ã‚  Ã‚  Had it been adopted, the ERA would have resolved the paradox of an oppressed majorit... ...t giving the Supreme Court and federal agencies authority to spell out the meaning of equal rights would be risky. Decisions made on such a level would be too far removed from the ideas and desires of the people. Opponents felt that equal rights should be dealt with on a local or state level where legislators can be voted out of position if the people do not like some of the decisions made.   Ã‚  Ã‚  Ã‚  Ã‚  Although the ERA did not pass, all of the actions made by NOW, NWP, and any of the other women's movements, have greatly aided women in their battle against sex discrimination in the work place, in educational institutions, and in their roles as wives and mothers, and finally laid to rest the controversy over protective legislation and equal rights.   Ã‚  Ã‚  Ã‚  Ã‚   Like the Fourteenth Amendment, we are inclined to forget that the ERA was designed not to change values but to modify behavior of mainstream citizens by changing the constitutional status of a particular group. The ERA's purpose was and is to provide equality of opportunity through the Constitution and legal system for those women who want to realize full personal and professional expectations within mainstream America.

The Changing Definition of Jihad Essay -- Jihad, Terrorism, Terrorists

Jihad and the Crusades Every great historical moment, leader and religion is focused around a uniting influence. Saladin, a great Kurdish Muslim warrior during the time of the Crusades, and the Muslim armies employed the lesser, or violent jihad to fortify support and power in the Holy Lands. Throughout the eleventh and twelfth centuries the term â€Å"jihad† was used in several different contexts with varying meanings and intentions. Saladin used a favorable definition and interpretation of Jihad in order to unite the Muslims and create a massive army to defend Islam from the Christian Crusaders. In order to completely understand the word, its origins, and its uses, the original passages from the Qur’an must be analyzed and interpreted. Islam, as a faith, is supposed to be peaceful and preaches inner strength. Violence of any kind is in direct contradiction to the teachings of Mohammad and the Islamic faith. The only exception in using violence is in the case of a declared jihad, or holy war for the protection of Islam. The reasons for this exception for violence and its proper uses are controversial in that there is little reassurance that Allah would support or deny support for a war. However it is clear that the meaning and use of jihad was manipulated during the Crusades for the benefit of Islam, as it can be argued that Saladin fought not for Allah, but out of anger towards the Christians and to protect and grow his own wealth and lands. In the present day the term jihad is used more and more in the press however the meaning of the word has gained an increasingly violent connotation over time. While jihad has been bastardized over time it’s origins appear to be pure and devout to the Islamic faith. The history and origins of jihad are found in the Qur’an and the teachings of the Prophet Mohammad who died in 632 AD. Throughout the Qur’an there are several references to jihad as a personal and inner struggle to become a better person. The Islamic faith is based upon striving for a life that is worthy in God’s eyes. A personal jihad is basically the struggle to avoid temptations and stay on the right path to salvation and for God, which is what the prophet Mohammed preached throughout his life. One scholar writes, â€Å"Muslims for centuries have engaged themselves and the world in pursuit of inner jihad. This has been their way of ... ...an inner struggle to follow the teachings of Islam remains a core value in Muslim faith. While Saladin’s interpretation of Jihad changed the religion of Islam, it was not nearly as radical as the present day alterations. Works Cited Gabrieli, Francesco and E. J. Costello, trans. Arab Historians of the Crusades. London: Routledge & Kegan Paul, 1969. "History of Jihad." News on Terror. News on Terror, 04/15/2010. Web. 15 Apr 2010. . Ibn Al-Qalanisi. The Damascus Chronicle of the Crusades. Trans. H. A. R. Gibb. London: University of London Historical Series V, 1932. "Inner Jihad". The Canadian Society of Muslims. 3/29/10 canada.org/jihadshahid.html>. "Jihad: Holy Struggle or Holy War". CARM. 3/29/10 holy-war>. The Hoy Bible. Revised Standard Version. New York, NY: Meridian, 1962. The Qur'an (Oxford World's Edition, revised 2008 paperback edition) Usamah ibn Munqidh. An Arab-Syrian Gentleman and Warrior in the Period of the Crusades. Trans. P. K. Hitti. New York: Columbia University Press, 1929. The Changing Definition of Jihad Essay -- Jihad, Terrorism, Terrorists Jihad and the Crusades Every great historical moment, leader and religion is focused around a uniting influence. Saladin, a great Kurdish Muslim warrior during the time of the Crusades, and the Muslim armies employed the lesser, or violent jihad to fortify support and power in the Holy Lands. Throughout the eleventh and twelfth centuries the term â€Å"jihad† was used in several different contexts with varying meanings and intentions. Saladin used a favorable definition and interpretation of Jihad in order to unite the Muslims and create a massive army to defend Islam from the Christian Crusaders. In order to completely understand the word, its origins, and its uses, the original passages from the Qur’an must be analyzed and interpreted. Islam, as a faith, is supposed to be peaceful and preaches inner strength. Violence of any kind is in direct contradiction to the teachings of Mohammad and the Islamic faith. The only exception in using violence is in the case of a declared jihad, or holy war for the protection of Islam. The reasons for this exception for violence and its proper uses are controversial in that there is little reassurance that Allah would support or deny support for a war. However it is clear that the meaning and use of jihad was manipulated during the Crusades for the benefit of Islam, as it can be argued that Saladin fought not for Allah, but out of anger towards the Christians and to protect and grow his own wealth and lands. In the present day the term jihad is used more and more in the press however the meaning of the word has gained an increasingly violent connotation over time. While jihad has been bastardized over time it’s origins appear to be pure and devout to the Islamic faith. The history and origins of jihad are found in the Qur’an and the teachings of the Prophet Mohammad who died in 632 AD. Throughout the Qur’an there are several references to jihad as a personal and inner struggle to become a better person. The Islamic faith is based upon striving for a life that is worthy in God’s eyes. A personal jihad is basically the struggle to avoid temptations and stay on the right path to salvation and for God, which is what the prophet Mohammed preached throughout his life. One scholar writes, â€Å"Muslims for centuries have engaged themselves and the world in pursuit of inner jihad. This has been their way of ... ...an inner struggle to follow the teachings of Islam remains a core value in Muslim faith. While Saladin’s interpretation of Jihad changed the religion of Islam, it was not nearly as radical as the present day alterations. Works Cited Gabrieli, Francesco and E. J. Costello, trans. Arab Historians of the Crusades. London: Routledge & Kegan Paul, 1969. "History of Jihad." News on Terror. News on Terror, 04/15/2010. Web. 15 Apr 2010. . Ibn Al-Qalanisi. The Damascus Chronicle of the Crusades. Trans. H. A. R. Gibb. London: University of London Historical Series V, 1932. "Inner Jihad". The Canadian Society of Muslims. 3/29/10 canada.org/jihadshahid.html>. "Jihad: Holy Struggle or Holy War". CARM. 3/29/10 holy-war>. The Hoy Bible. Revised Standard Version. New York, NY: Meridian, 1962. The Qur'an (Oxford World's Edition, revised 2008 paperback edition) Usamah ibn Munqidh. An Arab-Syrian Gentleman and Warrior in the Period of the Crusades. Trans. P. K. Hitti. New York: Columbia University Press, 1929.

Summary of “Protecting Freedom of Expression on the Campus”

In â€Å"Protecting Freedom of Expression on the Campus†, the author, Derek Bok shows how expressing yourself falls under the First Amendment, whether it is on a private college campus or public college campus. He further explains that just because it is protected by law does not mean that it is â€Å"right, proper, or civil. Bok goes on to show how censoring freedom of speech would cause people to â€Å"test the limits† to gain more attention than is needed and if dealt with in the proper manner, behaviors such as displaying a Confederate flag or a swastika in rebuttal of the flag can be avoided. Freedom of expression is a right and should not be used inappropriately. The First Amendment rights have caused much controversy because it allows people to say, act, or feel how they see fit; for example, hanging of a Confederate flag or displaying a swastika in public view. It is an insensitive act; although it is their right to do so. According to the Supreme Court’s ruling, the displaying of these symbols is protected under the First Amendment. Regretfully, people act and react because they are offended by things like this, but it is one of our many freedoms as Americans. Although it cannot be prohibited it should be responded to in such a way they do not feel put down or that they are wrong in expressing themselves, but rather suggest to them that it is hurtful and offensive to others. We have the right to be offended as others have the right to display or express their own interests. Diverse communities in the United States set certain laws to protect their properties from being vandalized with graffiti and protect them from loud noise; rules of this kind should be evenly upheld in order to not discriminate for or against anybody’s opinions or ideas. If the governing authorities see fit to change the laws to prohibit such expressions, they should be cautious, because censoring such a great freedom can potentially become â€Å"dangerous†. When one or more people feel that they are being pushed in the opposite direction than what they feel is right they tend to rebel in a sense. More often than not they will try to push the boundaries to prove that they are free to do as they see fit and the more attention that is given to their cause the more they will show that they will not be told no. If an offensive act is being displayed it can be dealt with in a discrete manner to prohibit future conflict. For example, the offenders actions are ignored, they may eventually stop. Those in authority need to take charge and try an approach that may be more effective than prohibiting it. Persuading one to see the errors of their ways would be more productive rather than criticizing or condemning them. It will help them become more aware of others around them and potentially create a more balanced for those around them. Therefore, members of faculty and officials should seek to educate the students and persuade them instead of using threatening tactics, as persuasion is more likely to produce beneficial results. People are more willing to change when they are approached respectfully with inquiry, instead of abruptly and demanding. As a result, we should be conscious to uphold the moral standards of schools and colleges; so we can positively coexist in these communities.